1. PAYMENTS

1.1. The payment plans presented are for payments made through any of the payment methods described above, between the 1st and the 5th of each month.
1.2. The amounts may be updated on the first day of each calendar year, using the INE inflation index.

2. COMMITMENT PERIOD AND CHANGE REQUESTS

2.1 The monthly group lesson plans – 3 and 6 times a week – imply a 3-month commitment. Failure to comply will result in new membership conditions if the athlete wishes to return.
2.2. All requests for changes (changes to the number of training sessions, suspensions or cancellations of services) must be communicated by the 20th of the previous month. If there is no communication of the intention to change or cancel, new membership conditions may be presented when the athlete returns. 2.3. The pack of 5 classes is valid for 1 month, and the pack of 10 classes is valid for 2 months.

3. RULES AND REGULATIONS

3.1. The use of the studio will only be allowed to SQUAD athletes when accompanied by their Personal Trainer or Group Class Coach and when their monthly payments settled.
3.2. The impossibility of attending the studio for reasons beyond the control of SQUAD does not justify any return, compensation or reimbursement of any amount to the athlete.
3.3. Any act of indiscipline, lack of respect or non-compliance with the rules will result in the annulment of this agreement established between SQUAD and the respective athlete.
3.4. The use of a towel is mandatory in personalized training sessions.
3.5. The Internal Regulation must be taken into account and respected.

4. PERSONAL ACCIDENT INSURANCE

4.1. Personal accident insurance has a deductible of €75 (seventy-five and fifty cents) borne by the athlete at the time of activation.

5. RULES FOR CANCELLATION AND REFUND

5.1. Cancellation Due to Health Reasons or Injury
If you are unable to continue attending Squad due to health reasons or injury, you may request the cancellation of your contract without penalty, upon presentation of a medical certificate. If you have paid in advance for a long-term plan (six-month or annual), you will be refunded the amount corresponding to the unused period, subject to validation and confirmation of the health condition or injury.

5.2. Change of Residence
If you move to a different area, normally more than 30 km away, you may request the cancellation of your contract and a refund of any amount paid in advance. To do so, you will need to provide proof of your registered address in Portugal.

5.3. Refunds and Rescheduling of Additional Services (Classes and Personal Training)
If you have booked additional classes or services, such as Personal Training sessions, and these have already been used, no refund will be provided.

Rescheduling or credit may be available if prior notice is given to Squad, in accordance with the conditions applicable to each service.

Trial classes and drop-in classes cannot be cancelled or refunded. They may be rescheduled once only, provided that the change is requested at least 10 hours before the scheduled start time of the original class.

If the change is requested less than 10 hours before the class starts, or in the event of a no-show, the class will be considered used. No rescheduling, credit or refund will be available.

5.4. Cancellation and Refund Procedure
To request a cancellation or refund where applicable under the conditions above, you must:

• Submit your request in writing by email to geral@squadporto.com or by post to Rua da Boavista 410, 4050-103 Porto;
• Include your full name, the reason for cancellation and, where applicable, the necessary supporting documents (medical certificate, proof of residence, etc.);
• Once the request has been approved, refunds may take up to 30 days to be processed.

6. TERM OF RESPONSIBILITY

I declare that I have read the general conditions of the agreement written here in full, as well as assume the special obligation to ensure in advance that I do not have any contraindication for the practice of the activity that I am proposing to start for the purposes of the provisions of law nº 5/2007 of 16 de Janeiro (Basic Law of Physical Activity and Sport).